When I started my BPO career my wave mate laugh at me they say I talk like robot, "good bye English", "Good bye grammar" which I find challenging so after the training for almost 2 months, I didn't stop learning I watch English film and read English novel book I train hard even at home. Most of my free time I just read books, articles, news, forum, blogs to sharpen my understanding on English Language which I hate the most way back High school. I don't even have an Idea about the subject Verb agreement hahaha !!
Then my previous TM (Team Manager) told me to use my strength to cover my weakness which I developed after 6 months on the production floor, what really makes me different from other agents is building rapport. I always think that those customer is my family so I wont feel anxious when I talk to them, which is crazy because it work.
Then after 1 year of hard work and endless motivation
It pay off :) !!!
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